Privacy Policy
_Last updated: 2026-05-26_
This policy explains what information Caraluxa collects when you visit caraluxa.com or place an order, how we use it, and the choices you have.
Who to contact
For any privacy question or request, reach us at [email protected] or via WhatsApp at +86 130 6275 0528.
Information we collect
- You give us: name, shipping and billing address, email, phone/WhatsApp, and order details when you buy or contact us.
- Automatically: device and browsing data through cookies and analytics (pages visited, referring site, approximate location).
- Payment: your card details are collected and processed by our third-party payment provider. We do not store full card numbers on our servers.
How we use it
- To process and ship your order and provide customer support.
- To respond to your messages.
- To operate, secure, and improve the site (via analytics).
- To meet legal and tax obligations.
We do not currently send marketing or promotional emails or run a newsletter. Email from us is limited to order and support messages.
Cookies & analytics
We use cookies and Google Analytics 4 (GA4) to understand how visitors use the site and to improve it. You can control cookies through your browser settings; blocking some cookies may affect how the site works.
Who we share it with
We share information only with the service providers that help us run the store: our shipping carrier (to deliver your order), our payment provider (to process payment), and our analytics provider. We may also disclose information when required by law. We do not sell your personal information.
Your choices and rights
Depending on where you live (for example, California or the EEA/UK), you may have the right to access, correct, or delete your personal information, or to opt out of certain processing. To make a request, email [email protected] and we'll respond as required by applicable law.
Data retention & security
We keep your information for as long as needed to fulfill orders and meet legal obligations, then delete or anonymize it. We take reasonable measures to protect your data, though no online transmission is ever 100% secure.
Children
Our site and products are intended for adults. We do not knowingly collect information from children.
Changes
We may update this policy; the "last updated" date above reflects the latest version.